|Frequently Asked Questions|
1 - Company:
- Does FirstMed have24- hours hotline?
Yes, Our on-call doctors is operational 24 hours a day, seven days a week for our subscribers and members.
-Where are FirstMed located?
FirstMed has a main office in Damascus-Syria, and has a network of medical provides throughout Syria.
languages do your customers service personnel speak?
-When was FirstMed founded?
2- Subscription and Membership Administration:
-How we/I need to be a subscriber /member in FirstMed?
FirstMed provides a subscription to any company or group in Syria, and provides an individual membership to any local or expatriate person if both parties( FirstMed+ subscriber or member) agree with few terms and conditions.
Please go to subscription to FirstMed or Individual Membership with FirstMed .
-Do I have to go through
my insurance company to make a claim for your service?
-How long do I/We need to sign up with
-How can I get a
-How can I extend or renew my policy?
-How will I get my membership card and how
long does it take?
-How can I make a payment to FirstMed?
-What is difference between medical assistance
and health insurance?
Medical and evacuation assistance is help when you need it in Syria at any time of the day.
Health insurance is the reimbursement of medical expenses incurred during a medical treatment.
-Does FirstMed offer travel insurance?
No. FirstMed provide all kinds of medical assistance, inclusive a medical evacuation by ground ambulance inside Syria and air evacuation by air ambulance (though our sister company First Aero Services-FAS- / from Syria to abroad. Any air evacuation requires payment in advance.
-Is FirstMed a medical insurance provider?
No. FirstMed is a medical assistance company working in Syria.
-Can FirstMed provide me with pre-trip information on vaccinations and medical conditions for Syria?
Yes. Following to make a subscription or membership.
-What services included in FirstMed individual membership?
* 24 hours emergency medical services:
our emergency medical support is available
24 hours a day.
*General practice health care- 24 hour/7 days per week service:
our patients are provided with traditional
family care, immunization, family planning and any necessary home medical
assistance. In addition, patients have access to the best local clinical
laboratories, imaging services which provide X-rays, ultrasound, MRIs, CT
scans…etc, and to the best hospitals or other medical facilities.
*local and international medical evacuation services:
FirstMed will conduct all medical
evacuation from any location of Syria. In the event a medical evacuation
becomes necessary, FirstMed seizes complete control, arranging medical care,
logistic support and coordinating the evacuation process.
FirstMed has arrangements with a network
of best private hospitals in Damascus and other Syrian cities for admission
our patients at any time and providing the highest quality of medical care
under supervision of FirstMed doctors.
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